FAQ’s

Frequently Asked Questions

At what time may we occupy our room?
From 12.30 p.m. onwards

By what time should we vacate our room on the day of our departure?
By 12.30 p.m., although if we do not have a subsequent booking for that room, you may stay until 3 p.m. as long as you previously communicate it to our Reception.

Is breakfast included?
Yes.

Where can we hire a car?
We can organise car rental for you, at the pick-up point of your choice.

Do the rooms have a terrace?
Some of them.

How far is the nearest beach?
The harbour beach is some 5 minutes away, and the natural swimming pools are 3 minutes away.

Is this a quiet area?
Garachico is a very quiet small town.

How far is the hotel from the main airports?
One and quarter hours from the Reina Sofia airport (Tenerife South), and about 45 minutes from Los Rodeos airport (Tenerife North).

Policy of cancellation

  • For all cancellation made with a minimum of 8 days before the arrival: No
  • For all cancellation made with between 7 and 3 days before the arrival: 50% of the reservation.
  • For all cancellation made between 2 – 0 days before the arrival or “Non-show”: 100% of the reservation.

Exception:
for reservations with stays between the 21.12 and the 05.01 the following cancellation policy applies:

  • For all cancellation made with a minimum of 21 days before the arrival: No charges
  • For all cancellation made with between 20 and 10 days before the arrival: 50% of the reservation.
  • For all cancellation made between 9 and 0 days before the arrival or “Non-show”: 100% of the reservation
 
Esteban de Ponte, 32 - 38450 - Garachico, Tenerife. Islas Canarias
- Reservas > +34 922 13 34 35 ¦ © Copyright 2016 Hotel San Roque