Frequently Asked Questions
At what time may we occupy our room?
From 12.30 p.m. onwards
By what time should we vacate our room on the day of our departure?
By 12.30 p.m., although if we do not have a subsequent booking for that room, you may stay until 3 p.m. as long as you previously communicate it to our Reception.
Is breakfast included?
Where can we hire a car?
We can organise car rental for you, at the pick-up point of your choice.
Do the rooms have terrace?
Some of them.
How far is the nearest beach?
The harbour beach is some 5 minutes away, and the natural swimming pools are 3 minutes away.
Is this a quiet area?
Garachico is a very quiet small town.
How far is the hotel from the main airports?
One and a quarter hours from the Reina Sofia airport (Tenerife South), and about 45 minutes from Los Rodeos airport (Tenerife North).
In the case of cancellation, is any charge made?
In the case you don’t come to the hotel on the arrival day, you will be liable of 50% of the total cost of the stay.
How much warning should I give in the case of cancellation, without having to pay a charge?
No less than 48 hours before the time of arrival.